Our partner Cashstar follows all industry best practices to ensure successful delivery of the virtual gift card by email. However, it is possible that the email may be treated as spam or that the recipient may overlook it in their inbox. You will receive an email confirming the delivery of the virtual gift card, along with a notification once the card has been viewed. If the virtual gift card is not viewed within 15 days of delivery, you will receive a follow-up message with options to help resolve the issue.