Online orders
- I never received my order confirmation email, what should I do?
- Can I use promotional codes during my purchase online?
- Can I take advantage of the “Junior alpine ski” exchange program online?
- Will I receive the promotional card(s) from the promotions similar to “Buy One / Get One” along with the delivery of my products?
- How can I find my order status?
- Why was I charged twice?
Online shopping
- How can I find what I’m looking for?
- What can I do if the item is sold out online and I am unable to add it to my cart?
- I saw something in store but cannot find it on your website. Is this normal?
- Are all prices displayed online the same as in store?
- I saw a recall for products sold at Sports Experts and Atmosphere. What should I do?
- Can I get skis and snowboards purchased online fitted at the store?