Go to your Sports Experts customer account. If you placed an order as a guest, please refer to the payment confirmation email to view the shipping details.
If you created an account prior to your purchase at sportsexperts.ca, you will be able to find your order status at any time in My Account. Information about current orders and past orders are also available.
Below are the different types of order status that may appear in My account:
In progress: An order is marked In Progress as soon as it is created.
Completed :
- Home delivery: An order is completed once it is shipped. Please note that this does not mean that the parcel has been delivered. Please track your item using the traceable tracking number provided in your order tracking email.
- Store Pickup: An order is completed when the package is ready for pickup at the store you selected. Before coming to the store, please wait for the email indicating that the order is ready for pick-up.
Cancelled: Your order has been cancelled.
If you did not create your account at the time of your transaction and would like to check the status of your order, please send a request to our customer service department using our contact form.