How can I track my order?

1. Order confirmation

A confirmation number is assigned to each order. This number is indicated in the confirmation email you receive after placing your order.

2. Tracking link

When your order is shipped, you will receive an email with a tracking link that allows you to check the delivery status of your order. If your order includes multiple parcels, a tracking link will be provided for each parcel.

Tracking information is updated on the carrier’s website as soon as it becomes available.

Please note that it may take up to 24 business hours for the carrier to provide tracking information for your parcels once they have been shipped and are on their way to their destination. The availability of this information, as well as its accessibility may vary depending on the carrier.

3. Tracking through your account

If you placed your order while logged into your account, you will also find the tracking number(s) and link(s) in your order details in the section My Account.

If you have any questions about your order tracking, please send a request to our Customer Service representatives via our contact form.