1. Order confirmation
You will receive an email notification when your order is shipped. The tracking link provided in this email is the best source of information regarding the status of your order. If your order includes multiple parcels, a tracking link will be provided for each parcel.
2. Tracking link
Tracking information is updated on the carrier’s website as soon as it becomes available.
Please note that it may take up to 24 business hours for the carrier to provide tracking information for your parcels once they have been shipped and are on their way to their destination. The availability of this information, as well as its accessibility may vary depending on the carrier.
3. Tracking through your account
If you placed your order while logged into your account, you will also be able to find the tracking number(s) and link(s) in your order details in the section My Account. You can also track your order via the Purolator website. Click here for details: Track a Package or Shipment | Purolator. You can sign up for email updates on the carrier's website.
If you are still unable to locate your tracking number or require further information, please submit a request to our Customer Service team using our contact form.