Return by Mail (for online purchases)

The refund of an online purchase can take 2 to 3 weeks when a return is made by mail within 15 days of the purchase.

Return your new, unused and unworn item, with tags, in their original packaging by mail using the return label included in your package.

If the returned item is not in new, unused or unworn condition, we reserve the right to refuse both the return and the refund. Therefore, the item will be shipped back to you.

What products are excluded?

• Jock straps, mouth protectors and facial coverings / masks. Additionally, socks, swimsuits, undergarments, sports bras, biking shorts and headphones.
• Certified climbing equipment, such as carabiners and connectors, slings, protections, ropes, harnesses, quickdraws, safety and belay devices.
• Thermoformable ice hockey skates.

If you order a swimsuit or underwear on our website and choose the "In-Store Pickup" option, a return will only be possible if you try on the item in-store when you pick up your order. If you try on the item on-site and it doesn't fit, a refund or exchange will be accepted at that time. However, if you leave the store with your item, a return will no longer be possible.