2025 Holiday Season Return Policy: Please note that our return policy has been extended for the Holiday Season. All purchases made between October 27 and December 25, 2025 may be exchanged or returned for a refund until January 11, 2026. Starting December 26, 2025, return to our regular policy.
New merchandise and original packaging.
No exchange or refund from November 28th to December 1st 2025 during Black Friday.
No exchange or refund on December 26 and 27, 2025.
* Layaway : Merchandise reserved for 15 days / No refund after 15 days
EXCEPTION TO OUR RETURN POLICY: When a regular price item purchased during a "Buy One, Get One" event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund.
The refund of an online purchase can take 2 to 3 weeks when a return is made by mail within 15 days of the purchase.
Return your new, unused and unworn item, with tags, in their original packaging by mail using the return label included in your package.
If the returned item is not in new, unused or unworn condition, we reserve the right to refuse both the return and the refund. Therefore, the item will be shipped back to you.
What products are excluded?
Jock straps, mouth protectors and facial coverings / masks. Additionally, socks, swimsuits, undergarments, sports bras, biking shorts and headphones.
Certified climbing equipment, such as carabiners and connectors, slings, protections, ropes, harnesses, quickdraws, safety and belay devices.
Thermoformable ice hockey skates.
If you order a swimsuit or underwear on our website and choose the "In-Store Pickup" option, a return will only be possible if you try on the item in-store when you pick up your order. If you try on the item on-site and it doesn't fit, a refund or exchange will be accepted at that time. However, if you leave the store with your item, a return will no longer be possible.