2025 Holiday Season Return Policy: Please note that our return policy has been extended for the Holiday Season. All purchases made between October 27 and December 25, 2025 may be exchanged or returned for a refund until January 11, 2026. Starting December 26, 2025, return to our regular policy.
New merchandise and original packaging.
No exchange or refund from November 28th to December 1st 2025 during Black Friday.
No exchange or refund on December 26 and 27, 2025.
* Layaway : Merchandise reserved for 15 days / No refund after 15 days
EXCEPTION TO OUR RETURN POLICY: When a regular price item purchased during a "Buy One, Get One" event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund.
1. Prepare your parcel
Pack the unused, undamaged item, with tags, in its original packaging in the shipping box or bag along with all instructions, parts and accessories.
2. Apply the return label
A prepaid return label is included in your package to facilitate your returns. Stick the return label to the outside of the shipping box or bag. Be sure to remove any other labels or addresses written on the package to avoid confusion.
If you return a pair of shoes, boots, or skates, please do not apply the return label directly on the box or seal it with an adhesive tape, as the box is an integral part of the product. If you do so, we reserve the right to refuse the return and the refund. Therefore, the item will be shipped back to you.
If you received multiple parcels and you don’t know which return
label to use, please submit a request to our Customer Service
via our
contact form.
3. Send your parcel
Drop off the package at any office of the company that issued the return label found in your package. The shipping costs are prepaid, so you won’t have to pay anything at that time. However, a return processing fee of $10.00 plus taxes will be deducted from your refund. That’s it! Only one return fee will be deducted per order.
4. Keep an eye on your email inbox
You will receive an email notification when your refund is completed. The refund will be made in the same form as the original payment.
Packages are inspected upon return. If the returned item is not in new, unused, or unworn condition, we reserve the right to refuse the return and the refund. Consequently, the item will be shipped back to you.